Return Policy

Important: Please read our return policy carefully. No exceptions will be made,

as you agreed to the terms and conditions at the time of purchase.

 

Returns:

 

Time limit: You have 14 days after receiving your product to return it. If

14 days have passed, we unfortunately cannot offer a refund or exchange.

Conditions: The returned product must be in the same condition as when

you received it, unused and in its original packaging. For products

where hygiene is important, these must be thoroughly cleaned before the

return process begins.

Exclusions: For hygiene reasons, some products cannot be

returned, such as underwear, lingerie, tights and certain care products.

Initiating the process: If you wish to return a product, please send an email

to: info@movena.nl with your order number, reason for return, a

photo of the product in case of damage, and your contact details.

 

Refund:

 

Procedure: After receiving and inspecting your return shipment, we will send you an email

approving or rejecting your refund. If approved, your

refund will be automatically applied to your credit card or original

payment method within 30 days.

Late or no refund: If you have not received a refund after 30 days,

please check your bank account first. If you still have not received it,

please contact us at [webshop email].

 

Costs:

 

Return shipping costs: All customers are responsible for the return

shipping costs. We recommend that you use Track & Trace for your return shipment,

as we are not responsible for lost returns. The

return shipment must be sent to China, and the costs start at €20

and are borne by the customer.

 

Exceptions:

 

Defective or incorrect products: If you receive a defective or incorrect product,

we will send you a new product free of charge. If the second product is still incorrect,

you will receive a full refund of the purchase price.

Cancellation: Orders cannot be cancelled after they have been placed

due to our automated system.

For questions or more information about our return policy, please feel free to contact us

at [webshop email].